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Privacy Policy

 

  •  Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy
  •  We do not consider anonymised information to constitute personal information as it cannot be used to identify a specific person. We collect personal information    from you  when you use souq.com or its related websites and services ("Site") (including, without limitation, when you buy and sell items or participate in auctions or when you telephone or email our customer support team). 
  •  We may amend our privacy policy at any time by posting a revised version on the Site. The revised version will be effective at the time we post it

 

Our privacy policy covers the following topics:

1-    collection of your personal information

2-    How we use your personal information

3-    accessing, reviewing and amending your personal information

4-    protecting your personal information

 

 

Collection of your personal information

1-  As part of your registration on the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information.

2-  We will also need to collect selected financial information from you, such as your credit card and/or bank account details.

3-  You will need to input this financial information into the "My Account" section of the Site. 

4-  We will collect transactional information based on your activities using the Site (such as buying and selling items and participating in auctions), This transactional information is used solely in relation to the transactions you undertake on the Site and for no other reasons.

5-  Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of the Site.

 

How we use your personal information

1-   We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("User Agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorisation, processing and verification services or with third parties for fraud screening purposes.

2-   Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.

3-   We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy. Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.

 

Accessing, reviewing and amending your personal information

1-   You can access and review your personal information in the My Account section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively, by contacting our customer support team. 

2-   Please note that we shall retain your personal information during and following the end of your use of the Site as required complying with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

 

Protecting your personal information

We hold your personal information on servers located in the United Kingdom and the United States. 

By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in the United Kingdom and/or the United States. We take every precaution to safeguard all your personal information from unauthorised access, use or disclosure. 

All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.

You must enter your username and password each time you want to access your account or make transactions on the Site.

Choose your password carefully using unique numbers, letters and special characters.

Never share your username and password with anyone.

If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.

 

 

How you can contact us about privacy questions

If you have questions or concerns about our collection and use of your personal information, please contact our customer support team at the "Customer Support" link at the top of any Site webpage.