Confirm appointments automatically with Livi Voice Broadcast & IVR features by creating and delivering an outbound message to your clients or prospects. Save time and money on support staff and missed appointments with Livi Appointment Confirmation.
Key Features of Appointment Confirmation:
Use Your Office Caller ID
Automated appointment confirmations show up on your patients caller id with your practice's name and phone number.
Use Your Voice
Using the voice of office staff members which your patients are already familiar with, the transition from manual confirmations, to the automated process, will help your patients feel more comfortable.
If your practice collects email addresses, your patients will receive e-mail confirmations in addition to standard telephone confirmations. If the patient confirms the appointment electronically, the telephone confirmation for that patient is stopped. If your practice doesn't collect email addresses, now is a great time to start. If your patient confirms electronically, the confirmation is free.
Web Management Portal
As a Dial customer, your will receive your own customizable HIPAA secure web management portal. The portal gives you total control over the appointment confirmation process. Advanced reporting features display the status of all confirmations as well as print reports for your office staff. All portal tools are accessible from any secure web browser (Firefox, Internet Explorer, Safari, etc.), from anywhere in the world..
Live transfers are only available in confirmations during your normal business hours. If it is after hours, only the standard confirmation options (Confirm, Cancel, and Reschedule) will be available during your patients confirmation call. The feature can be enabled or disabled from your Web Management Portal.
We understand that each patient or group of patients may need special instructions when confirming appointments. A few examples of special instructions are: Billing Reminders, Directions to your office, Insurance updates, etc. We can accommodate any special instructions you need to deliver to your patients.
To achieve the maximum business advantage in third millennium burgeoning business world, organizations are looking towards information technology to help them deliver better decisions, faster responses, improved communications and smarter investments.
LIB understands the role of information technology in promoting organizational effectiveness and business advantages.